Frequently Asked Questions
Frequently Asked Questions
To assist with your Veyra Living experience, we have compiled answers to some of our most common enquiries. Should you need further assistance, please do not hesitate to contact our client services team.
What is white glove delivery and is it included?
Our White Glove Delivery service is the hallmark of our commitment to an effortless luxury experience. This complimentary service, included with all orders over £1000, comprises a two-person team who will deliver your piece to the room of your choice, unpack it, perform any required assembly, and remove all packaging materials, leaving your new table ready to be admired.
How do I care for natural stone and wood surfaces?
Caring for natural materials is essential to their longevity and beauty. For stone surfaces like marble and travertine, we recommend using a pH-neutral cleaner and immediately blotting any spills to prevent staining. For our wood tables, a soft, damp cloth is sufficient for daily cleaning. We advise against harsh chemical cleaners. A detailed care guide is provided with every purchase.
What is your return policy for large furniture items?
We are confident you will be delighted with your purchase. However, should you wish to make a return, we offer a 30-day return policy for all our tables. The item must be in its original, unused condition. Due to the nature of these pieces, a specialist collection will be arranged by our team. Please consult our full Returns Policy page for detailed information.
Do your tables require assembly upon delivery?
The majority of our tables, particularly larger dining and office pieces, require a degree of professional assembly for structural integrity and a flawless finish. This assembly is a core component of our complimentary White Glove Delivery service, ensuring your piece is perfectly constructed in your home without any effort on your part.
How can I track my order?
Once your order is dispatched from our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the courier's portal. This will allow you to monitor the progress of your delivery. For our White Glove service, our delivery partner will contact you directly to schedule a convenient delivery window.
Ordering
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can pay using all major credit and debit cards, PayPal, and other popular payment methods.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. We process orders quickly, so we may not be able to make changes once your order has been dispatched.
Shipping & Delivery
How long does delivery take?
Standard delivery takes 3-5 working days after dispatch which may be up to 12 weeks. Delivery times may vary during busy periods.
How much does shipping cost?
We offer free standard shipping on all orders over £500. For orders below this threshold, a flat rate of £69.99 applies.
Do you ship internationally?
We currently ship to the UK only.
How can I track my order?
Once your order has been dispatched, you'll receive an email with a tracking number. You can use this to track your delivery online. If you haven't received a tracking email, please check your spam folder or contact us.
Returns & Refunds
What is your returns policy?
We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition you received them. To start a return, please contact our customer service team.
How do I return an item?
Contact our customer service team to arrange a return. We'll provide you with a returns address and any necessary instructions. Please ensure items are packaged securely to prevent damage during transit.
When will I receive my refund?
Once we've received and inspected your return, we'll process your refund within 5-10 working days. The refund will be issued to your original payment method. Please allow additional time for your bank to process the transaction.
General Questions
How do I contact customer service?
You can reach us via our contact page, by email, or by phone during business hours. We aim to respond to all enquiries within 24 hours.
Do you have a warranty on your products?
Yes, all our products come with a standard manufacturer warranty. The warranty period varies by product. Please check the product description or contact us for specific warranty information.