Refund policy

Our Returns & Exchanges Policy

Our returns policy is designed to be clear, fair, and transparent. We want you to shop with complete confidence. This policy applies to purchases made at veyraliving.co.uk and complies with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Our 30-day returns policy is a goodwill policy offered in addition to, and does not affect, your statutory rights under UK consumer law.

Your Right to Cancel

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item without giving any reason. We go further than the legal minimum, you may return eligible items within 30 days of delivery for a refund, subject to the conditions set out below.

Return Eligibility

To be eligible for a return, your item must be:

• Returned within 30 days of delivery
• In a condition that allows us to resell it
• In all original packaging where possible

You may handle the item as reasonably necessary to assess its nature, characteristics and functionality, similar to how you might inspect it in a showroom. We may make a reasonable deduction from your refund where the item has been handled beyond what is necessary and its value has consequently been reduced.

Items that show signs of damage caused by misuse, improper care, or alterations will not be eligible for a refund. We accept returns for both non-defective and defective items.

Exchanges

We are happy to accept exchanges. Please contact our Client Services team to arrange an exchange for an alternative item.

Non-Returnable Items

• Items made to your specific measurements or personalised to your specifications (unless faulty) — please note that not all made-to-order items automatically fall into this category; we will confirm at the time of purchase whether an item is non-returnable on this basis
• Gift cards
• Items damaged due to misuse or negligence

How to Return

1. Request a Return: Contact our Client Services team at contact@veyraliving.co.uk with your order number and let us know that you wish to cancel or return your order. You are not required to provide a reason, though we welcome any feedback.
2. Arrange Collection: We will arrange the appropriate return method for your item and provide any necessary instructions at no cost to you.
3. Send Your Item: Package your item securely and follow the return instructions provided.
4. Inspection: Once received, your item will be inspected by our quality assurance team.
5. Refund Notification: We will notify you by email of the outcome. If approved, your refund will be issued to your original payment method.

Refund Timeframe

We aim to process your refund within 14 days of receiving your returned item, in line with UK consumer law. Please allow an additional 5–10 business days for the funds to appear on your bank or credit card statement, depending on your financial institution. Where we are able, we will aim to process refunds sooner.

Faulty or Damaged Items

If your item arrives damaged or is faulty, please contact us immediately at contact@veyraliving.co.uk with photos of the damage. We will arrange a free collection and offer a full refund or replacement at no cost to you. Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

Restocking Fees

We do not charge any restocking fees. You will receive a full refund of the item's purchase price for all eligible returns.

Delivery Charges

If you cancel your order under your statutory 14-day cancellation right or our 30-day goodwill policy, we will refund the standard delivery charge you paid. If you selected a premium or upgraded delivery option, we will refund the equivalent standard delivery cost only. Return delivery is arranged and covered by us.

Contact Us

For any questions about your return, please contact our Client Services team:
Email: contact@veyraliving.co.uk
Phone: 0333 880 1684
Monday – Friday: 9:00 AM – 5:00 PM | Saturday: 10:00 AM – 4:00 PM