Shipping Policy

Veyra Living Shipping Policy

Effective Date: 13th September 2026

At Veyra Living, we are dedicated to delivering your intentionally crafted pieces with the care and precision they deserve. This policy outlines our shipping procedures and expectations to ensure a seamless experience from our workshop to your home.

1. Order Processing

  • Processing Time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
  • Order Confirmation: Upon placing your order, you will receive a confirmation email. A subsequent email with tracking information will be sent once your order has been dispatched.

2. Domestic Shipping (United Kingdom)

All orders are dispatched from our workshop in the United Kingdom.

  • Standard Shipping:
    • Transit Time: Estimated 3-5 business days.
    • Carriers: Royal Mail, Evri.
  • Express Shipping:
    • Transit Time: Estimated 1-2 business days.
    • Carriers: DPD, Royal Mail Special Delivery.

3. Shipping Costs & Free Shipping

  • Cost Structure: Shipping charges for your order will be calculated and displayed at checkout. Costs are determined by the weight, dimensions, and destination of the items in the order.
  • Free Shipping Threshold: We are pleased to offer complimentary standard shipping on all UK orders over £500.

4. International Shipping

We currently offer shipping to select international destinations. If your country is not available at checkout, please contact our concierge service for a bespoke shipping quotation.

  • Customs, Duties, and Taxes: Veyra Living is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We are not liable for delays caused by the customs process.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can use this number to monitor the journey of your delivery directly on the carrier's website.

6. Damages & Lost Packages

Veyra Living is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. If your package is confirmed lost by the carrier, please contact us with your order number and we will assist you in resolving the issue.

7. Incorrect Address

It is the responsibility of the buyer to ensure the shipping address is entered correctly. We are unable to redirect orders once they have been dispatched. Please contact us immediately if you have provided an incorrect address, and we will do our best to accommodate the change if the order has not yet been processed.

For any further questions or bespoke delivery requirements, please do not hesitate to contact our client services team.